Privacy Policy and Data Protection Information

praenostilo is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Australian Privacy Act 1988 and Australian Privacy Principles.

Information We Collect

We may collect the following types of personal information when you use our website or services:

• Contact details including name, email address, phone number, and mailing address
• Financial information relevant to consultation services, such as income ranges and financial goals
• Technical information including IP address, browser type, and website usage patterns
• Communication records from consultations, emails, and customer service interactions

How We Use Your Information

We use your personal information for the following purposes:

• Providing financial planning consultations and related services
• Communicating with you about appointments, services, and important updates
• Improving our website functionality and user experience
• Complying with legal obligations and regulatory requirements

Legal Basis for Processing

We process your personal data based on the following lawful grounds: We process your data based on your consent for marketing communications, contractual necessity for service delivery, and legitimate business interests for website improvement and security.

When We Share Your Information

We may share your personal information in the following limited circumstances:

• With trusted service providers who assist in delivering our services (under strict confidentiality agreements)
• When required by law, court order, or regulatory authorities
• With your explicit consent for specific purposes you have approved

Data Security and Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information:

• Access - You can request copies of your personal information we hold
• Correction - You can ask us to correct inaccurate or incomplete information
• Deletion - You can request deletion of your personal information in certain circumstances
• Portability - You can request your data in a commonly used electronic format
• Objection - You can object to certain types of data processing

Cookies and Online Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. Please refer to our separate Cookie Policy for detailed information about our cookie practices and your choices. Cookie Policy

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Consultation records are typically retained for seven years as required by financial services regulations.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take steps to delete the information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the effective date.

Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a complaint about our privacy practices, please contact us:

Last Updated: September 1, 2025